In this episode of Lykken on Lending, David Lykken sits down with Steven Butler, CEO of True, for a candid and highly practical conversation about why years of heavy investment in automation and AI have failed to meaningfully lower cost per loan for most lenders—and what actually works. Steven breaks down the difference between surface-level automation and true operational transformation, explaining why granular process analysis, clean data, scalable architecture, and processor productivity are the real levers for sustainable ROI. This episode goes beyond hype and press releases, offering lenders a clear roadmap for where to start, what to fix first, and how to finally achieve scalable efficiency in loan manufacturing.
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As President and CRO at TRUE, Steve works directly with the executive management team on the organizations business strategy and is responsible for all aspects of the firm’s revenue generation team. From sales, to marketing, partnerships, business development, and customer success, Steve’s tech-seller approach and customer centric vision are critical to TRUE’s continued expansion into the lending industry.
A true believer in AI, Steve has decades of experience running revenue organizations and building valuable tech companies. Prior to joining TRUE, Steve was CEO of GoDocs, a leader in commercial lending automation, founder of AI Foundry, and led revenue organizations at a variety of successful technology firms. Steve has a BSEE from the University of Rhode Island.