[David] That’s a good segue into you, Mr. Pollock and your topic. So many people love your segment. Everyone likes every aspect of what we’re talking about here, but you get more and more popular with his AI stuff and you’re giving us more. Of course. So what do you have for us today, my friend? I would start off with a good story.
[Allen] I think I’m officially the youngest person on the podcast when we were talking about, oh, don’t go into that birthday this morning. I think I’m the little kid on the block, so that feels good.
[David] You are, yeah.
[Alice] I think you’re right.
[David] You are the junior one. Yep. You’re junior. All right, junior. What’d you get? But the good thing is there’s a lot of smarter people around me.
[Kittle] That will change quickly.
[Allen] You’re right. But I did ask Chad GPT actually today it was Gemini. Do you know who David Kittle is and can you make a happy birthday joke? And so here’s what it said. Happy birthday to David. He’s been in the mortgage business since 1978, back when he started day one. Certainty just meant the carrier pigeon successfully delivered the appraisal.
[Allen] I’m just a messenger. That’s great. That’s hilarious. I’m just a messenger. And David, thank you to your son for his service. So let’s get into some other fun stuff. There is an AI tool being used. You can blame Gemini. There’s an AI tool being used. It’s called The Shape Shifting Suspect, the title of this article, whoa. The Police Department in Utah. Listen to this is great. A police department in Utah recently started testing a new AI tool designed to automatically write up official police reports through body cam audio. It sounded like a massive time saver until a sergeant reviewed the newly generated report and found that the AI had officially documented a suspect shape shifting into a frog. It turns out the body cam audio picked up the nearby Disney movie, the Princess and the Frog playing on a TV in the background, and the AI logged it as fact. And so clearly we all think these recorders are great. We use ’em all the time, right? But it picked up and it thought that the suspect turned into a frog.
[David] There you go. Can’t rely on this stuff.
[David] And if you’re looking to burn some time, if you’re waiting for the underwriter or you’re looking at the market, we’re a TSA line or in a TSA line, go to awkward family photos.com. So all those funny JCPenney photos and the weird ones where, the dad’s wearing a suit and everyone else is dressed like they’re in Hawaii and they’re holding a cat, like all the funny ones. Check it out. It’s hysterical site. It’s called awkward family photos.com. Alright, let’s talk about some stuff going on in the mortgage industry. Every week, by the way, I talk about. All these companies doing these things, everyone’s announcing their AI stuff. I’ve noticed two things I’ve noticed that the PR and the articles no longer say we’re the award-winning, the best of breed digital mortgage system. The news has gone away from that, which is quite interesting. Everybody’s now talking about all their automation and no one’s saying they’re the best, at least from some of the stuff I’ve seen. By the way, I get all of my news every week from all of our industry sources, housing wire, the report, national Mortgage News Google, et cetera. So the things that I read to you folks I’m not picking based on what I want to tell you. These are things that are newsworthy in the last couple days only. So check this out. Planete and Motor or Mode team up with Freedom Mortgage. This was March 20th. So Data Giant, I saw this. Yep. Planet Air Technologies and Motor announced a joint venture to build the next gen AI powered Mortgage Operations platform. Freedom is locked in as their first pilot customer, and they’re using what is their ontology framework to create these agentic AI workflows. The system is designed to translate complex or operational policies and investor guidelines into testable, auditable rules. So really cool because one is, there’s a company in our industry that has really they’ve launched one of the first agentic point of sale platforms. I know Angel AI’s a little bit different. I wouldn’t. rule them out, but this is a separate company and there’s others doing this agentic experience, which is basically you chat, let’s say the left side of the screen and say, Hey, I’d like for you to tell me if I can get approved for a loan or as a loan officer, I have a borrower and he’s really tall and he makes a lot of money, but his wife makes more than him. What should we do compared to, where you’re in an LOS entering data and looking at it on your own? Everybody’s going this way folks. So the AI technology, you’re gonna continue to hear more people that are doing this agentic experience, like your digital assistant. Also ICE just rolled out, they’re agentic AI for servicing. So at the Experience 2026 conference that just wrapped up recently, they unveiled a new AI voice and chat agent for their services. I heard platform, it’s in beta testing, so it’s embedded in servicing. It’s meant to handle homeowner queries like escrow, PMI, payments, doc retrieval, et cetera. And more notably, for the back office, ICE also released 16 exception based AI automation agents that handle complex tasks. It’s very important. I’m gonna say it again because at the end of this little quick segment, I’m gonna bring this back up. ICE released 16 exception based AI automation agents that handle complex tasks like fema, disaster tracking updates and HELOC credit score adjustments, et cetera. Let’s move on to another piece of the news. We’re gonna come back to that company called Jost, J-A-U-S-T. They target jumbo and non QM with another new AU system. It’s a cloud-based automatic underwriting system. It solves the complexities of jumbo and non QM origination. And again, they leverage. The same kind of technology AI and such. They’re doing over 50 document types and borrower profiles over more than a thousand parameter overlays from all the investors and lenders. And it’s all real time underwriting recommendations. Notice how they’re saying underwriting recommendations and not underwriting approval. So that’s an important distinction. That’s a good point. And then second. Yep. And then second is better just embedded underwriting directly in the chat GPT. They just launched what they claim is the first conversational. So again, folks, AG agentic, conversational credit decision engine. Integrated directly into open AI enterprise. And it’s a custom connector and they’re saying lenders can plug in their own underwriting guidelines, CRM data and pricing matrices into what betters calling their 10 man AI platform. And we’ve talked about that on prior episodes. So hats off to all those folks. And now wrapping back around to this AI agent type of experience that I mentioned, David, there’s a massive, first of all, if you don’t think that jobs are gonna be replaced with AI or shifted you’re crazy. There is a massive shift right now. So I’ve been using Claude in a, I use everything. Grok was really cool ’cause it was in my Tesla and everything has its own use, but Claude has blown me away. And I now have the desktop app opened. And last night, just last night, I opened what’s called Cowork and I said, gave it access to my local downloads folder, which any of us that have a Mac or a pc that download folder just gets filled with all kinds of stuff. Yep. I said, please go through my files, please. Align, organize, and, set ’em up. It took 20 minutes, it gave me a plan and it took every file over the last couple years and it put them into personal taxes, personal healthcare different Wow. Contract, corporate contract. I was doing completely organized by date and segmented. And I went over the plan with it. It was absolutely amazing. So the point I reason I bring this up is there’s a trend going on right now. It’s a massive trend called open claw. People are taking Mac Minis, which are, little box. It’s a little box computer, it’s a Mac in a box, and you can, mount it under your desk and plug it into monitors and stuff. And they’re running open claw, which is clawed internally, but you can connect it to do things run completely autonomous. So it’s officially we’re moving from what’s called generative AI chat bots, just answering questions to agentic ai, digital coworkers that actually execute tasks. And the world is exploding and that I’m not fibbing. It is truly exploding. Right now it’s over. So open claw, it’s a viral AI agent platform. NVIDIA’s, CEO Jensen even said that. It’s the next chat, GPT. It connects directly to your apps. So instead of asking it to draft a message, you tell it, manage my inbox and book my flights and it will run in the background and do all the work autonomously. There’s one guy in an article, he gave an example where he connected his entire calendar of every birthday and every day he gave it his credit card, and every day it automatically, it has a limit what it can spend and do, and it generates based on who that person is. It finds a cool gift online and it purchases it within that limit and sends it to them automatically. That’s a simple example. When we plug this into mortgage, first of all, the compliance and mortgage is gonna go through the roof folks but before we even get that far, what mortgage, what it won’t do, you’re not gonna be able to use this to get into lending compliance and regulations and using agents for that. We know that’s not gonna happen yet. We have fair lending. We have, so many other things, but what it can do. CRM and outreach. I think we’ve just changed the entire game on CRM and how you manage relationships and how you manage borrowers. Imagine being able to tell your agent, audit my past client database, find anyone who will benefit from today’s rate drop, and send them a personalized text and update my CRM at the same time. And that thing just runs, that’s where we’re headed. And that’s only one simple use case. So if you haven’t checked out Open Claw, one word. Open claw. Yeah. Open CAW. Open. Go check it out.
[David] Yeah, I was talking to someone about cowork as well as open claw re on my call with him on Friday. It’s changing. You’re so right that this is gonna be taking away so many jobs but which is requiring us to all learn new skills. It doesn’t mean the overall job growth picture is looking bad. It’s requiring us to just change and morph as the technology comes in and does a lot of things that we have done or we’ve had teams doing.
[Allen] Absolutely. I’ll tell you, I have a lot of things going on. One of them is I’m the Chief Innovation Officer at Benchmark Mortgage, and they have an enterprise license of OpenAI, as I’m guessing now. Many organizations do it’s local, it’s controlled, it can’t hallucinate beyond what they said it, but they are telling their employees and they give tips and emails every week that you need to use OpenAI, use it to help you construct better thoughts better, and it gives examples. Yeah. If you’re a mortgage company and you haven’t implemented some type of AI into your organization, even if you do it slowly and pilot it in certain ways, I think you’re missing out.
[David] Yeah. What is that? You talked about the, I remember seeing an article about the Mount of Small, the small Computing Apple Macs that Yeah. People, they’re called Mac Minis. Mack Minis. Yeah. I’ve been buying Mac Minis for, I’ve got a bunch of them. Do they have to be the most current version of it or can we use some more ones that
[Allen] I don’t, yeah, I don’t know. And the reason they’re doing, there’s some hosted services that you can use as well. This is gonna expand. This all happened so fast that a month from now, David, it’ll be different. But the reason people are doing Mac Minis is because people are giving it a credit card and telling it to go build a mobile app. And they’re telling it to do, manage older social media and spend no more than $10 a day and here’s the credit card. So they want this stuff controlled in their own local environment and not in the cloud. ’cause it’s using personal information. Yeah. I think all that will change a little bit. You can run it on your MacBook. That’s what I did last night. There’s also a COBROWSE Chrome extension. If you’re gonna go fill out an app, like if I wanted to go fill out student loan applications, it’ll co-browse with me and help me fill it out. The technology is just, it is moving at such a fast rate. It’s unbelievable.
[David] Yeah. We are truly in a new era of automation that’s moving.
[Allen] Imagine if we had this technology when we landed on the moon. Oh, our cell phones have more technology in them now than what they had in landing people on the moon. It’s just extraordinary. Yeah. Thank you, Alan. Outstanding. Good report again. Open claw. I’ve got it open here. So you’ve got me. Probably a lot of our listeners are opening it up right now and going. I gotta experiment around, play around with this. Alan, thank you so much. You. How can people get ahold of you? ’cause more and more people are wanting to talk to you. I request for me to send them your information. So how can what’s the best way for people to reach you?
[Allen] It’s just allen@tms-advisors.com and are honored to have you have that email.
[David] Thank you so much. Appreciate you so much.
[Allen] Likewise.
Allen Pollack
, Chief Operating Officer, Tech Consultant
Allen Pollack, a Mortgage & Financial Services Technology Advisor, is a subject matter expert in the mortgage origination process along with software product management and software development.
In today’s financial services push to all things Digital, Allen has been helping lenders and financial services solution providers align their digital transformation and technology strategies by removing the human element of risk, and automating processes that drive efficiencies and margins into profits.
Over the course of his career, Allen has co-created and developed technology business models that have birthed highly successful, innovative solutions and companies.
Allen co-founded and served as CTO of New York Loan Exchange (NYLX), a loan product eligibility and pricing engine (PPE) that made an immediate impact on the industry, scaling the company quickly and forming partnerships with multiple mortgage and financial lending companies. In 2012, Allen was a co-founder of a merger between NYLX and Aklero Risk Analytics that created LoanLogics, A Mortgage Loan Quality and Performance Analytics company. Allen served as CTO where he continued to bring new and innovative product solutions to the market that made a significant impact to mortgage lenders that reduced risk, scaled business channels, and grew profits in a very competitive and highly regulated market.
Allen is also is mortgage and finance technology contributor on a weekly live industry podcast, Lykken on Lending, and is launching a new podcast soon to be released, TechStack Radio, dedicated to technology and innovation in Financial Services.